Service Delivery
A practical framework for how our project consultancy services are arranged, delivered and followed up.
Effective immediatelyClear scope. Clear process.
ORSA PROJECTS LIMITED provides project consultancy and coordination support covering planning, scheduling, supplier and contractor coordination, progress monitoring and practical delivery support. Each service is arranged around an agreed requirement and a defined scope of work.
The requirement comes first.
Before a consultancy service begins, we review the information available and establish what support is required.
The applicable service, scope, required information, delivery method and expected timing are confirmed before the work begins.
Enquiry received
We receive the project details and initial requirements through the website contact form, email or another agreed communication method.
Requirement reviewed
We consider the information provided and identify the appropriate consultancy service and information required to proceed.
Scope confirmed
The agreed service, scope, format and expected timing are confirmed so that the work can be carried out on a clear basis.
Consultancy delivered
The agreed consultation, review, coordination activity or project-support work is then carried out.
Useful information helps us work efficiently.
Depending on the service selected, we may need information such as:
Project background
A brief description of the project, current position and intended outcome.
Existing schedules
Available timelines, activity lists, key dates or planned milestones where relevant.
Supplier information
Relevant supplier or contractor details where coordination support forms part of the agreed service.
Project documents
Documents or information reasonably required for the specific review or consultation.
Information timing: delivery times are calculated from the point at which all information reasonably required for the agreed service has been received and the relevant arrangement has been confirmed.
How our services are delivered.
ORSA PROJECTS LIMITED provides consultancy and coordination support rather than acting as a construction contractor, supplier or installer.
Services may be delivered through a consultation, document or schedule review, coordination activity, progress review, written summary or another format specifically agreed for the service.
Service boundary: third-party suppliers and contractors remain responsible for their own work, specifications, workmanship, schedules and contractual obligations. ORSA PROJECTS LIMITED does not assume responsibility for third-party work unless a separate written agreement expressly states otherwise.
Expected service timings.
The following timings apply to the standard consultancy services listed on our website, subject to the required information being available and the agreed scope remaining unchanged.
| Service | Standard timing | Output |
|---|---|---|
|
Project Planning Consultation £32.80 |
Consultation normally arranged within 3 working days of receiving the required information and confirming availability. | Written summary normally provided within 1 working day after the consultation. |
|
Project Schedule Review £47.50 |
Review normally completed within 3 working days after all required project information is received. | Written review and practical recommendations. |
|
Project Coordination Consultation £61.00 |
Appointment normally arranged within 5 working days, subject to availability. | Written action and priority summary normally within 1 working day after the consultation. |
|
Supplier Coordination Support £88.40 |
Normally delivered within 5 working days after the required information and agreed requirements are received. | Coordination plan, action tracker and follow-up summary. |
|
Project Progress Review £129.90 |
Normally delivered within 5 working days after all required project information is received. | Written project progress review and next-step summary. |
|
Project Delivery Support Session £156.00 |
Appointment normally arranged within 5 working days, subject to availability. | Written action plan and follow-up summary normally within 2 working days. |
Face-to-face where agreed.
Practical discussions around the project.
Consultancy sessions may be conducted face-to-face where this has been agreed in advance. The location, timing, attendees and scope of the session will be confirmed before the appointment.
Where a remote consultation is appropriate and has been agreed, the relevant communication method and appointment time will be confirmed before the session.
What you can expect to receive.
Depending on the service selected, the agreed output may include:
- Project planning notes — priorities, activities and practical next steps discussed during the consultation.
- Schedule observations — review points relating to activities, dates, sequencing and dependencies.
- Coordination actions — agreed actions, communication points and relevant priorities.
- Progress review — a practical summary of current information, outstanding actions and suggested next steps.
- Follow-up summary — written information reflecting the agreed scope of the relevant consultancy service.
When a project needs more time.
The standard timings above are based on the information and scope available when the service is arranged.
A delivery time may need to be adjusted where additional information is required, information is supplied later than expected, the agreed scope changes, a consultation needs to be rearranged, or circumstances outside our reasonable control affect the agreed arrangement.
Where a material change affects the expected timing, we will provide an updated indication as soon as reasonably practicable.
Keeping the project information current.
To support efficient delivery, clients should provide information that is accurate, relevant and reasonably complete for the agreed service.
Where project circumstances change, relevant updates should be shared so that the consultancy work can remain aligned with the agreed scope.
ORSA PROJECTS LIMITED relies on information supplied by the client and third parties when carrying out project reviews and coordination activities. We do not independently verify every piece of project information unless verification forms part of a separately agreed service.
What our consultancy does not include.
Unless expressly agreed in writing, our consultancy services do not include construction work, installation, specialist engineering, physical goods supply, legal advice, financial advice or acting as the contractor responsible for third-party works.
Any recommendations, schedules, observations or coordination support are provided within the scope of the selected consultancy service and based on the information available to us.
Clear responsibility: the relevant supplier, contractor or other third party remains responsible for its own contractual performance and technical work.
Need to discuss a project?
If you would like to discuss the scope or delivery of a consultancy service, contact ORSA PROJECTS LIMITED using the details below.
Clear planning. Practical delivery.
ORSA PROJECTS LIMITED · Project Planning & Coordination Services