Practical answers about our project consultancy services, how each service is arranged, what is included and how the agreed work is delivered.
The questions below explain the practical side of working with ORSA PROJECTS LIMITED, from choosing a service to supplying information, arranging a consultation and receiving the agreed output.
ORSA PROJECTS LIMITED provides professional project consultancy services covering project planning, scheduling, supplier and contractor coordination, progress monitoring and practical delivery support.
The work is focused on helping clients organise project information, clarify activities, review schedules and coordinate agreed actions.
No. Our services are provided as project consultancy and coordination support.
Unless a separate written agreement expressly states otherwise, ORSA PROJECTS LIMITED does not act as a construction contractor, installer or supplier of physical goods.
Third-party suppliers and contractors remain responsible for their own work, specifications, workmanship, resources and contractual obligations.
You can contact us with your project requirement. We can review the request and confirm whether it falls within the consultancy and coordination services we provide.
Any additional or tailored scope will be confirmed before the relevant work begins.
The £32.80 consultation includes a 45-minute discussion covering the initial project requirement, key activities, priorities and practical next steps.
A written summary is normally provided within 1 working day after the consultation.
The consultation is normally arranged within 3 working days after the required information has been received and availability has been confirmed.
The £47.50 service reviews an existing schedule or planned timeline, including key dates, outstanding activities, sequencing and dependencies.
The agreed output includes a written summary of relevant observations and practical recommendations.
The review is normally delivered within 3 working days after all required project information has been received.
The £61.00 service provides a 60-minute consultation focused on coordination requirements, supplier or contractor communication considerations, priorities and agreed actions.
A written action summary is normally provided within 1 working day following the consultation.
The appointment is normally arranged within 5 working days, subject to availability.
The £88.40 service covers review of relevant supplier information, coordination requirements, agreed communication points and an action tracker.
A follow-up summary is provided as part of the agreed service.
Delivery is normally completed within 5 working days after the required information and agreed requirements have been received.
The £129.90 service reviews available project information, current progress, outstanding actions, relevant priorities and practical next steps.
The agreed output is a written project review based on the information supplied for the review.
The review is normally delivered within 5 working days after all required information has been received.
The £156.00 service includes up to 90 minutes of project discussion covering the requirement, schedule, coordination priorities and agreed actions.
A written action plan or follow-up summary is normally provided within 2 working days after the session.
The session is normally arranged within 5 working days, subject to availability.
Before a service begins, the relevant requirement, information, scope and expected output are clarified so that the work can be carried out against an agreed basis.
The information required depends on the service. This may include the project description, existing schedule, relevant dates, supplier information, contractor details, current progress information or specific questions that need to be reviewed.
We will identify the relevant information before the service is arranged where reasonably possible.
The stated working-day periods generally begin once the required project information has been received, the scope has been confirmed and any relevant appointment or availability has been agreed.
Where a specific date or timetable is agreed for an individual service, that agreed arrangement will apply.
Face-to-face consultations are available where agreed in advance.
The agreed consultation arrangement, location and timing will be confirmed before the appointment.
We may contact you to request the information needed to carry out the agreed service.
Where required information is outstanding, the applicable delivery period may not begin until the necessary information has been received.
This helps ensure that any review, schedule assessment or coordination work is based on the information available for the agreed scope.
Where supplier or contractor coordination forms part of the agreed service, relevant communication may be included within that scope.
The extent of communication will depend on the agreed service and information available.
ORSA PROJECTS LIMITED does not assume responsibility for the separate contractual obligations, workmanship or performance of third-party suppliers or contractors.
Where the relevant contract is a distance or off-premises consumer service contract and the statutory right applies, the consumer normally has 14 days from the day the contract is entered into to cancel without giving a reason.
The statutory cancellation right does not apply in every circumstance, so the applicable terms depend on the type of contract and how it was entered into.
The cancellation rules are set out in our Service Cancellation Policy.
Where the statutory cancellation right applies, a service will only begin during the cancellation period where the customer has expressly requested that the service begins during that period.
If the service is then cancelled during that period, an amount proportionate to the service supplied up to the time of cancellation may be due where the applicable legal requirements have been met.
Where the service has been fully performed following the required express request and acknowledgement, the statutory cancellation right may no longer apply.
A cancellation request should clearly state that you wish to cancel the relevant service or contract.
Requests can be sent using the contact details provided on our Contact Us page or through another method specified in the applicable service terms.
A clear statement is sufficient where the statutory cancellation right permits cancellation by such notice.
Where a refund is due under the applicable contract or law, it will normally be made without undue delay and within the applicable statutory timeframe.
For a statutory cancellation covered by the Consumer Contracts Regulations, reimbursement is generally required no later than 14 days after the trader is informed of the consumer’s decision to cancel, subject to the applicable rules.
Where applicable, the refund will normally be made using the same method used for the original transaction, unless another method has been expressly agreed.
If you believe an agreed aspect of the service has not been provided as expected, please contact us so that the matter can be reviewed against the agreed scope.
We will consider the information provided and respond through the process described in our Complaints Policy where the matter constitutes a complaint.
No specific project outcome is guaranteed unless expressly included within the agreed scope.
Our role is to provide the agreed consultancy, planning, review, coordination or practical support based on the information available to us.
Decisions made by the client and the performance of independent suppliers or contractors remain outside the scope of our consultancy unless expressly agreed otherwise.
Yes. If relevant information changes during the agreed work, please provide the updated information as soon as reasonably possible.
If the change materially alters the agreed scope, timing or work required, the revised arrangement will be discussed before additional work is undertaken.
Tell us what you are working on, what you need reviewed or where coordination support is required. We can then identify the appropriate service and clarify the next step.